Your privacy matters to us, and this policy sets out what personal information we collect when you use our platform, why we collect it, and how we protect it. We’ve written it to be read, not just filed away — if anything here is unclear, our support team is a message away.
This policy applies to me99aud.biz and to the Me99 App. By registering an account, browsing our site, or playing our games, you agree to the practices described below.
“We”, “us”, and “our” refer to Me99, the operator of this platform. “You” and “player” refer to anyone who visits the site, registers an account, or uses our services. “Personal information” means any data that identifies you or could reasonably be used to identify you. “Platform” means our website, accessible at me99aud.biz, and the Me99 App together.
We collect information in two ways: what you give us directly, and what we gather automatically as you use the platform.
When you register, we ask for your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to open an account and cannot be skipped — it’s the foundation of the identity verification (Know Your Customer, or KYC) checks that every regulated online casino runs before real-money play or a withdrawal is processed.
Depending on your activity, we may also collect identity verification documents (such as proof of address or photo identification) when confirming a withdrawal, payment details connected to your chosen deposit and withdrawal method, and records of your gameplay, deposits, withdrawals, and promotional activity, since these are necessary to run your account and resolve any disputes.
Automatically, we collect standard technical information such as your device type, browser, approximate location, and how you interact with the platform, largely through cookies and similar tracking technologies.
We use cookies and similar technologies to keep the platform functioning correctly — for example, to keep you logged in, remember your preferences, and understand how the site is being used so we can improve it. Most modern browsers let you view, manage, and delete cookies through their settings, and you’re free to restrict or block them; be aware that doing so may affect functionality such as staying logged in or having your session remembered correctly. We haven’t published a detailed cookie-by-cookie breakdown on the site at this time, but the categories above reflect how cookies are used across the platform.
We use the information we collect to create and administer your account, verify your identity in line with KYC and anti-money-laundering obligations, process your deposits and withdrawals, operate and improve the games and features across our Pokies library and Live Casino floor, communicate with you about your account, deliver promotions and bonus offers you’ve opted into, detect and prevent fraud or abuse (including enforcement of our one-account-per-person policy), and meet our legal and regulatory obligations as an online gaming operator.
Where a game is supplied by one of our software partners — providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, or Play’n GO — limited gameplay data is necessarily shared with that provider to run the game session itself, and with independent testing bodies such as eCOGRA and iTech Labs that audit game fairness and Random Number Generator integrity.
We keep account and transaction records for as long as your account is active, and for a further period afterwards as required to meet our regulatory, anti-money-laundering, and dispute-resolution obligations. We haven’t published a fixed retention schedule (in days or years) on the site, so if you need specifics for your own records — for example, ahead of a formal data request — please contact us directly and we’ll confirm what applies to your account.
You can ask us at any time to tell you what personal information we hold about you, correct anything that’s inaccurate or out of date, or close your account. Where we’re not legally required to keep certain records (for instance, after any regulatory retention period has passed), we’ll also action a request to delete them. To exercise any of these rights, get in touch through our support channels — see the Contact section below — and we’ll take you through what we need to verify your identity before making changes, which protects your account from being altered by anyone but you.
We don’t sell your personal information. We share it only where necessary: with payment processors and banking partners to complete your deposits and withdrawals, with identity verification providers to complete KYC checks, with the game software providers and testing agencies named above to deliver and audit the games you play, with regulators and law enforcement where we’re legally required to, and with professional advisers such as auditors where needed to run the business.
We protect your personal and financial data with SSL encryption on all connections to the platform, backed by multi-layered firewalls and intrusion detection systems that our security team monitors around the clock. Account access is further protected through our Me99 Login safeguards, including biometric login options (fingerprint or facial recognition) where you’ve enabled them on the Me99 App. No system is completely immune to risk, and we’d encourage you to use a strong, unique password and to never share your login details with anyone, including someone claiming to represent us.
Our platform is a real-money gambling service and is not intended for, or directed at, anyone under the applicable legal age to gamble. Registration requires you to confirm your date of birth, and our identity verification process exists specifically to catch and prevent underage access. We do not knowingly collect personal information from minors. If we become aware that an account has been opened by someone under the legal age, we will close it and take appropriate action.
We may update this policy from time to time to reflect changes in our practices, our platform, or the law. When we make a material change, we’ll update the effective date and, where appropriate, let registered players know. We’d encourage you to check back periodically so you’re aware of how your information is handled.
If you have any questions about this policy, want to exercise any of the rights described above, or simply want to know more about how your data is handled, our support team is available around the clock via live chat on the site and in the Me99 App, by email, or through our official messaging channels. Full details on getting in touch are on our Contact Us page. You can also find out more about who we are and how the platform operates on our About Us page, and review the terms behind any offer on our Promotion page before opting in.
